PT XL Axiata Tbk (XL Axiata)

PT XL Axiata Tbk. (XL Axiata) telah menjelma menjadi salah satu penyedia layanan seluler utama di Indonesia, membentuk bagian penting dari kelompok Axiata yang beroperasi di sejumlah negara Asia. Dengan jaringan yang luas dan layanan yang beragam, XL Axiata telah mengukuhkan posisinya sebagai pemimpin industri dalam menyediakan solusi telekomunikasi seluler bagi masyarakat Indonesia.

Lowongan Kerja XL Axiata 2024

Sebagai bagian dari upaya yang berkelanjutan untuk memperluas cakupan dan meningkatkan kualitas layanan, XL Axiata terus mencari individu yang berbakat dan bersemangat untuk bergabung dalam perjalanan ini. Dalam artikel ini, kita akan mengeksplorasi peluang karir yang tersedia di XL Axiata serta menyoroti peran penting perusahaan ini dalam memajukan industri telekomunikasi di Indonesia dan di seluruh Asia. Berikut informasi lowongan kerja XL Axiata:

FTTH Service Delivery

Deskripsi

• Manage team Service Delivery to escort Work Order of Installation for all Region
• Manage team for WO monitoring, WO verification and BAST document verification
• Manage Installer team readiness both Own Built and Partner
• Ensure WO Installation delivered as the schedule
• Continuous coordination with Partners, sales team, IT team, etc to ensure WO can be running well
• Conduct WO Installation reconciliation with Partner and Vendor
• Provide regular report of WO Installation

Device Product Management

This role requires tech savvy, strong understanding of device product and distribution channel landscape and ability to build a good relationship with top device brands and retail stores to design an attractive partnerships programs

• Define product roadmaps, prioritize features delivery, and set clear goals that aligns with the overall business objective.
• Design end-to-end product experience that emphasizes on simplicity, clarity and transparency.
• Manage the entire product lifecycle, from ideation to end-of-life, ensuring product quality, reliability, and continuous improvement.
• Maximize new device launch impact by coordinating the device go-to-market plan with marcom and channel team to ensure a smooth and attractive launch.
• Create promotion programs that is relevent with the profile and behaviour of the target market.
• Monitor and analyze product performance, including revenue and profitability.
• Identify opportunities for cost optimization and revenue growth.
• Conduct market research to identify customer needs, feedback, market trends, and competitive insights. Use this data to improve product decisions and innovation.
• Collaborate with internal teams, such as sales, customer support, and marketing, to ensure effective product launches, training, and support.
• Work closely with channel and regional sales team (internal & external) to plan and align product launch roadmap and marketing activities throughout the year.
• Responsible for understanding and implementing the requirements of the occupational health and safety management system, as well as the environmental management system, in accordance with their respective duties and functions.
• Ensure product compliance with industry regulations and quality standards.

Tax Dispute Resolution

To manage the overall process of tax management for tax audit, appeal, and planning to ensure the compliance with tax regulations and align with the overall business, financial and tax strategy of the company

• Handle Tax Audit all taxes, from documents preparation, reconciliation, explanation, and response on Tax Audit Findings
• Handle the preparation of Objection Letter in accordance with the prevailing tax regulation based on disagreement statement from the tax audit findings. Then, provide the explanation of the objection process, provide the supporting documents and response letter for tax objection result
• Prepare Appeal Letter to the Tax Court if the Objection Letter is rejected. Attend tax court hearing and provide explanation letter and supporting documents based on tax court’s request for the next hearing session, until the tax court decision is issued
• Handle the preparation and submission of Land and Building Tax for fiber optic cable before deadline, including payable amount to be paid to the State Treasury
• Prepare tax ruling, response letter to tax authorities regarding tax confirmation, tax investigation
• Manage the preparation and reconciliation of all accounts related to revenue and expense and reconcile against tax reporting
• Handle questions from Tax Authority, Business Units, Partners, and Axiata group related to tax regulations and business scheme and provide advice/tax strategy for company efficiency
• Assists and review tax due diligence report related to Corporate Action.
• Always update with the new tax regulation and socialize the latest tax regulation to the relevant business units.
• Perform review of annual corporate income tax return including fiscal adjustment of all expenses recorded on company’s financial statement for corporate income tax calculation, including transfer pricing report documentation.
• Handle preparation of Judicial Review and/or Memorial Contra at The Supreme Court Level

Region Operation Central

Qualification

• Monitor and control the Managed Service Partner (MSP) to achieve the Network Operation SLA/KPI target and delivery improvement
• Managing the incident and problem related to Power thingy, including managing the internal and external coordination (MSP, Tower Provider etc) and follow up until the incident solved within the SLA; and prevent the similar risk/problem happened in the future.
• Monitor and verify energy consumption (PLN Bill, Fuel Usage, etc) regularly
  Define strategy on cost saving, especially in energy consumption basis without jeopardize network performance
• Managing network availability in term of power availability via power monitoring tools (Neteco., NetAct, etc)

Requirements:

• Min. Bachelor Degree (S1)
• Min. 5 years experience
• Soft Skill : Decision Making, Negotiation Skills, Team Management
• Understand Energy Consumption Management in Telco Network
• Understand Telco Network Topology
• Familiar with Power Management Tools (i.e Neteco)

Activation Coordinator

Manage Activation Team on handling postpaid activation request for Retail, Corporate and Internal Request through various channels, i.e Web, WABA, Telesales, Chain Store, Corporate Sales etc.

Responsibilities

• Supervise daily operations through monitoring and controlling team activities in order to ensure Activation request done properly withing SLA.
• Plan and organize resource and logistic related to activation, aligning with business target.
• Lead coordination of troubleshooting related with activation issue as well as customer complaints.
• Conduct regular coaching and feedback session to ensure both team KPI & individual score card achieve.
• Lead project related to new activation initiatives.

Digital & Conventional Promotion

Provide day-to-day planning and analytical support to Regional Group in digital and conventional campaign.

• Planning regional digital marketing campaigns, including web, social media and display advertising
• Execute regional digital marketing campaigns and promotions
• Maintaining regional social media presence across all digital channels
• Measuring and reporting on the performance of all digital marketing campaigns
• Collaborating with Sales team to have align with region program and campaigns.

Corporate Service

To execute and monitor day-to-day Corporate GSM contact center operational activities, as well as drive continuous improvements in service quality in order to solve customer inquiries and complaints of the corporate GSM customers

Job Accountabilities

• Monitoring day-to-day contact center operational activities for corporate gsm services operation in compliance review, quality and risk monitoring process covering fact finding, deep analysis on process and output deficiencies, risk assessments, compliance on governance and regulatory aspect , operational escalation and provide recommendation to ensure it deliver commited quality and excellent services.
• Manage customer expectation and customer experience using XL services through our interaction between BPO Agent / CRO and customer. CRO had a responsibility to deliver correct information and give the best solution when handling inquiries and complaint through our channel point of contact (OCR and NOCR). Build and maintain good relationship with special customer
• Risk based observation on CS agent interaction with customer (from recording, survey results, seat-in etc) to check any Impairment on service quality and customer experience. And Ensure data availability, adequacy and accuracy related to Regulatory Quality of Service requirement (in coordination with CS Reporting)
• Make sure BPO which handle customer gsm corporate deliver the best quality service in all their activities in order to achieve customer satisfaction and maintain customer intimacy through customer engagement.
• Review the effectiveness of end-to-end Call Center service quality from knowledge distribution up to service delivery to customers, floor management, etc.
• Ensuring the implementation & documentation of structured governance process and forums
• Provide root cause analysis in any quality impairments, especially in high risk interaction with customer and Coordinate with internal team (such as : loyalty ; reva ; roaming ; billing ; product team ; legal & regulatory team ; etc) and external team (PT HS ; Amdosc ; etc) and monitor the result which expected in order to deliver better experience for customer.
• Performing adequate issue, operational escalation, maintaining Partner’s Risk Register and Compliance Report i.e. contract compliance, regulatory, XL policy, CS SOP, etc.
• Become a real model and or make sure team / BPO deliver the engagement and maintain good relationship with special customer based on needed or request for direct handling for special customer (personalize).
• Ensure BPO are updated / trained to support respective Corporate products, and to provide inputs to Corporate product design team
• Conduct any action that related with changes in Unit Strategy related internal / external proses include QA process (metric, measurement & methodology) that affect cost, resources, organization structure, performance, and business relation with XL and end-user customers.

Field Surveyor Standarization

Roles

• Provide guidance to field surveyors to optimize performance and maintain high-quality standards.
• Coordinate stakeholders to align field survey initiatives and activities with overall business plan objectives and strategies.
• Oversee the execution of field surveys, including route planning, scheduling, and coordination of survey teams in respective regions
• Establish and enforce quality standards and protocols for field survey operations to ensure accuracy and reliability of survey data
• Conduct regular quality checks and reviews of survey processes and documentation to validate result quality.
• Ensure proper onboarding and mentoring for field surveyors to ensure understanding of survey objectives, protocols, and standards
• Manage the collection, organization, and storage of survey data and documentation in a systematic manner
• Prepare comprehensive reports summarizing survey findings, observations, and recommendations to support decision making process
• Engage and maintain positive relationships with stakeholders to gain support and access to survey locations, obtain necessary permissions, and address any concerns or questions related to the survey
• Ensure compliance with all relevant laws, regulations, and company policies governing survey activities and data management